• When asked, provide a complete description of your problem. This is especially important when reporting a problem via email. Please be sure to include your contact information.
• If a technician needs to come on site to fix your technology problem, please give them a variety of times that you will be available.
• Backup your data in more than one place – on reliable media or a network drive.
• Write down error messages exactly as they appear for future reference and troubleshooting.
• It is best to be at your computer when phoning in a problem as the help desk agents might ask you to walk through some troubleshooting steps.
• Make sure to tell the help desk what you were doing when the problem occurred, what programs you have running and if you are using a PC or a Mac.
• Notify the help desk of any changes to your contact information.
• Over the years, we have been able to build up our resources & arrangements to cover the support activities across a wide geographical spread in the country. We are in a position to extend our support/services to the remotest and virtually inaccessible places. With our systems & procedures we are able to align our activities in synchronization with any organizations needs.

We provide comprehensive multi-vendor hardware, software and IT infrastructure support for both Intel as well as RISC based Servers, desktops, laptops, peripherals, network devices etc. The various activities undertaken are:

• Operating systems administration
• Network servers and client support
• Mail servers and client support
• Common office application support
• Hardware upgrades
• Preventive maintenance
• New hardware and software installation/deployment/roll-out support
• Assistance and maintaining customer’s IT processes/documentation and reporting
• On-call hardware and software, network problem diagnosis & break-fix-services

To commence your solution engagement with us, feel free to get in touch with us.